Support Specialist Details

Support Specialist

Location: Lacey, WA

Industries: Computer Software

Job Type: Full Time Employee

Salary: Depends on Qualifications

AestheticsPro founded in 2007, is a rapidly growing SaaS company who works to maintain that small, startup, family feel. We prioritize work-life balance by offering fully remote based positions. At AestheticsPro, the trust and accountability of each team member along with job autonomy supports an environment where innovative thinking is given voice and direction developing an inclusive culture where the TEAM and the company are synonymous. Our organization seeks highly motivated individuals who share our work ethic and goals for success. We have got a great team in a virtual office environment in the Olympia WA area.

Our Mission

  • Through technology, innovation, and service, we strive to fundamentally improve the operational and revenue performance of medical spas, and the customer experience for their clients. We endeavor to foster a positive and rewarding experience for our entire team.

Our Values

  • Embrace and drive change through a team-oriented environment.
  • Build open and honest relationships through effective communication.
  • Take the time to share, help, and uplift others.
  • Ensure regular freedom and empowerment to cultivate confident employees.

The Support Specialist will be responsible for working directly with AestheticsPro Online customers over the phone and within the software application support ticketing system. This person will troubleshoot application errors, and problem solve application/hardware configuration questions. This person will also schedule, manage and provide online software application training for new customers in accordance with AestheticsPro Online Software training protocols. This person must have the interpersonal and technical skills required to effectively communicate with customers, understand and identify software application issues, take appropriate actions to resolve issues and increase overall customer satisfaction in a proactive and timely manner.

Responsibilitiess

  • Providing first level support for technical issues in a professional manner to our customers through email, phone calls and the AestheticsPro Online support ticketing application system.
  • Assist in developing standardized support and training protocols to include developing and updating training manual
  • Providing hardware configuration support
  • Ensure regular freedom and empowerment to cultivate confident employees.
  • Scheduling, managing and conduct all online software training sessions
  • Escalate complex issues to management
  • Perform other job-related duties as assigned

Required Education/Experience

  • One (1) to Five (5) years of experience in software, application, and/or customer support
  • Strong working knowledge of computers, internet browsers, and various operating systems
  • Work Authorization: U.S. Citizen or U.S. Permanent Resident (Green Card)
  • All applicants must live within a 25 miles radius of Olympia, WA

Desired Education/Experience

  • Associate's or Bachelor's degree from an accredited college or university

Benefits

  • Paid holidays
  • 2-Weeks Paid vacation
  • 401K with employer matching
  • Health/Dental/Vision Insurance
  • Employee Assistance Program
  • Employer provided computer & mobile phone
  • Promotion Opportunities
  • AD&D, Short/Long-Term Disability
  • Employee Assistance Program
  • Identity Theft Protection

* ALL CANDIDATES MUST BE A US CITIZEN AND BE ABLE TO PASS A FEDERAL BACKGROUND CHECK*

Interested in joining our amazing team? Submit your resume by clicking the button below.

Make your mark alongside talented and motivated colleagues. Apply today!

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